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Introduction:
At Sweet Murale, our aim is to provide our customers with high-quality digital products. However, we understand that under certain circumstances, you might need to consider a refund. Please carefully read our refund policy below.

Refund Conditions:
1. Defective or Misdescribed Products: If the digital product you purchased is defective or not as described on our website, you may request a refund or exchange within 7 days of purchase. Please provide clear evidence of the defect or discrepancy.

2. Non-Download: If you are experiencing technical issues that prevent you from downloading the product, please contact our customer support for assistance first. If we are unable to resolve the issue and you are unable to download the product, a full refund may be considered.

3. Accidental Purchase: If you have made a purchase by mistake and have not downloaded the file, please contact us within 24 hours of the purchase to request a refund.

Exceptions:
Please note that we cannot offer a refund or exchange in the following cases:

- If the product has been downloaded or used.
- If the refund request is made more than 7 days after the purchase.
- For change of mind or if the product does not meet personal expectations not due to product defects.

Refund Procedure:
To request a refund, please submit your request with the details of your order and an explanation of your reason to [customer support email address]. We will process your request as soon as possible. Refunds will be made using the original method of payment and may take up to 10 business days to be reflected in your account statements.

Policy Modification:
Sweet Murale reserves the right to modify this refund policy at any time. Changes will take effect immediately after they are posted on the website.

Contact:
For any questions or concerns regarding our refund policy, please do not hesitate to contact our customer service at contact@sweetmurale.shop

Conclusion:
We are committed to ensuring our customers' satisfaction. If you have any issues with your purchase, we are here to help. Thank you for choosing Sweet Murale for your digital decor needs.

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This refund policy is designed to be fair to both the customer and the business, ensuring customer trust and satisfaction while protecting the integrity of the digital products sold.

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